At Chick ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI gaming performance platform and related services.

This policy applies to all users of our platform, including visitors to our website, registered users, and subscribers to our services. By using our services, you consent to the data practices described in this policy.

Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, subscribe to our services, contact us, or otherwise interact with our platform. This may include:

• Name, email address, and contact information
• Username and password for your account
• Payment information and billing details
• Profile information and preferences
• Communication preferences and settings

Gaming Performance Data

Our platform collects detailed gaming performance metrics to provide personalized AI coaching. This includes:

• Reaction times and response accuracy measurements
• Decision-making patterns and strategic choices
• Attention focus measurements and cognitive load indicators
• Training session results and progress metrics
• Game-specific performance statistics
• Cognitive assessment results and skill evaluations

Technical Information

We automatically collect certain technical information when you use our services:

• Device information (type, operating system, browser)
• IP address and general location information
• Usage patterns and interaction data
• Log files and error reports
• Performance metrics and system diagnostics

Communication Data

When you contact our support team or participate in community features, we collect:

• Support ticket information and correspondence
• Feedback and survey responses
• Community forum posts and interactions
• Chat logs and communication history

We use the collected information for various purposes, including:

• Providing and maintaining our AI coaching services
• Personalizing your training experience and recommendations
• Analyzing your cognitive performance patterns and identifying improvement opportunities
• Generating progress reports and performance analytics
• Processing payments and managing subscriptions
• Communicating with you about your account, updates, and support matters
• Improving our platform's functionality and user experience
• Conducting research and development for new features
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and protecting our rights
• Providing customer support and technical assistance

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services and fulfill our contractual obligations
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services and ensuring security
• Consent: Processing based on your explicit consent for specific purposes
• Legal Compliance: Processing required to comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections outlined in this policy.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our terms of service
• Prevent or address fraud, security, or technical issues

Aggregated Data

We may share aggregated, anonymized data that cannot be used to identify individual users for research, analytics, or business purposes.

We implement comprehensive security measures to protect your personal information, including:

• End-to-end encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Multi-factor authentication and access controls
• Secure data centers with physical and digital safeguards
• Employee training on data protection and privacy practices
• Incident response procedures and breach notification protocols
• Regular backup and disaster recovery procedures

While we strive to protect your information using industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Information: Retained while your account is active and for up to 3 years after account closure
• Gaming Performance Data: Retained for the duration of your subscription and up to 2 years thereafter for research purposes
• Payment Information: Retained as required by law and for fraud prevention purposes
• Communication Records: Retained for up to 5 years for customer service and legal purposes
• Technical Logs: Retained for up to 1 year for security and system optimization purposes

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing of your personal information for certain purposes
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days and may require verification of your identity.

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users between 13 and 18 years of age, we require parental or guardian consent before collecting personal information. Parents and guardians have the right to review, modify, or delete their child's personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform
• Requiring acknowledgment of changes for continued service use

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly and professionally.